COVID-19 Emergency delivery case studies
Sharon – Grove Hill
Sharon has been receiving our emergency food surplus throughout the lockdown and the team have been in regular contact offering the family resources to occupy the young people with a range of activities such as sports equipment and arts and crafts. Sharon has also faced other pressures within the community as her son and family have been targeted with anti-social behaviour. Our team were responsive to provide the family with help and advice working alongside Middlesbrough council’s Neighbourhood Safety Officer.
‘It’s been a very difficult time recently, been through a lot and with all the lockdown restrictions and then getting prepared for the kids going back to school, its been difficult. We can’t thank you enough for your support you given us, with food box’s, helping me with fuel vouchers and you have always been there and been the most supportive service’ ‘We would have been lost without you’.
Claire – Netherfields
Claire mother of 4 fantastic children has recently been involved with Linx receiving support with food packages, referral to fuel vouchers and regular weekly welfare checks have been provided.
‘Shopping has been really hard, I’m single parent and struggle to get to the shops and take my kids with me. With the social distancing regulations and keeping safe in the shops has been hard with a big family. The food parcels have really helped me. I’m so happy that I’ve met you and really helped me and my family out.’
Amy & Andrea – Hemlington
Andrea has been a member of Linx as a young person who was involved in our Youth Forum over 14 years ago and had the opportunity to visit London on a residential and visit the Houses of Parliament as part of the 3 day trip.
Andrea is now happily married with 3 children and has recently accessed our service due to the impact of COVID-19. Andrea has been impacted with work and is now receiving Universal Credit. Andrea’s wife, Amy, popped by the office to ask for support with school uniforms as COVID-19 regulations at their child’s school requires them to have a clean uniform every day. The team responded quickly and contacted Teesside Family Foundation who provided the family with the requested school uniform items.
‘We’re really grateful for your help and how quicky you got the school uniforms’
‘The food parcels helped out a lot and you been there when we need you.’
HEALTH AND SAFETY DISCLAIMER: All food items distributed that require it are stored initially in a fridge located at Linx’s office and are then transported into cooler boxes so they can be delivered safely to young people and families across the town. All staff are certified level 2 in food hygiene and are up to speed with relevant health and safety guidelines!